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General Policies



(Under Article 18th of Law n.º144/2015, of September 8th)


Jupiter Hotels Group has celebrated a Consumption Arbitration Convention which allows consumers to address the following entities in case of differendums:


CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide

1099-032 Lisboa

Tel.: (+351) 213 847 484


CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Edifício Ninho de Empresas - Estrada da Penha

8005-131 Faro

Tel.: (+351) 289 823 135


Centro de Arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores, 116, 2º

1100-207 Lisboa

Tel.: 218 807 030


In the event of an online dispute, consumers may access an “online” dispute resolution system (RLL), the ODR Platform (Online Dispute Resolution),
with full competence to resolve disputes pertaining contractual obligations derived from sales contracts or online services.

You may access the alternative Dispute Resolution Online platform for sales contracts or
online services Here, as well as the Consumer’s Portal for more information at

  • Check in time 3:00 PM
  • Check out time 12:00 PM
  • Children age 12
  • Pets not allowed

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Hoteis Jupiter
Jupiter Hotel Group
Avenida Tomás Cabreira 92, Praia da Rocha, 8500-802 Portugal, Portimão
T. +351 282 105 500
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